SimplerLivez
Legal

Terms & conditions

The terms that apply to your use of the Simplerlivez website and our live apps Dietary Insight Cam and Routine-Buddie.

Effective date: September 21, 2026

1. Agreement to these terms

These Terms and Conditions (“Terms”) govern your access to and use of the Simplerlivez website (simplerlivez.com) and our live apps, Dietary Insight Cam and Routine-Buddie, including any related services we offer (together, the “Services”). In these Terms, “we”, “us”, or “our” means Simplerlivez, and “you” means any person who accesses or uses the Services.

By accessing or using the website or either app, you agree to these Terms. If you do not agree, please do not use the Services. If you are using an app on behalf of an organisation, a person you support, or a child, you confirm that you have the authority to accept these Terms on their behalf and that you accept responsibility for that use.

2. The Services

Simplerlivez is a technology company. Our website provides information about our business, our products, and our consulting and training services, and lets you contact us. Our apps provide features designed to make everyday tasks simpler:

  • Dietary Insight Cam helps you understand food products by scanning labels and presenting nutritional information, allergen alerts, and dietary insights, with optional premium features such as healthier product swaps and additional scans.
  • Routine-Buddie helps carers and support workers build picture schedules and tap-to-speak communication boards for the people they support.

We may add, change, or remove features at any time, and we may limit or suspend access to part or all of the Services for maintenance, security, or operational reasons. Some features may require an account, a compatible device, or an internet connection. Smart Count is a planned product and is not currently available; if it launches, an updated version of these Terms or separate terms may apply.

3. Acceptable use

You agree to use the Services lawfully and respectfully. You will not:

  • use the Services for any unlawful, fraudulent, or harmful purpose, or in a way that breaches any law or third-party right;
  • attempt to gain unauthorised access to any part of the Services, another account, or our systems;
  • interfere with, overload, reverse engineer, or disrupt the Services, their security, or their supporting infrastructure;
  • introduce viruses, malware, or any other harmful code, or scrape, copy, or resell our content without permission;
  • misrepresent your identity or affiliation, or submit false, misleading, or harmful information; or
  • use the Services to harass, harm, or discriminate against anyone, or to process data you do not have the right to use.

We may suspend or terminate access if we believe you have breached these Terms or where required to protect the Services or others.

4. Accounts

Where a feature requires an account, you agree to provide accurate information, keep your account details and password secure, and accept responsibility for activity that occurs under your account. Please notify us promptly at hello@simplerlivez.com if you believe your account has been compromised or used without permission.

For Routine-Buddie, an organisation or carer may manage an account that is used by or on behalf of the people they support. The account holder or administrator is responsible for how the account and its content are used and for ensuring that any necessary permissions and consents are in place.

5. App functionality

We aim to keep our apps reliable and easy to use, but the Services are provided on an “as available” basis. We do not guarantee that every feature will be uninterrupted, error-free, or available at all times, or that scans, schedules, or generated content will always be accurate or suitable for your situation. You are responsible for reviewing any information the apps provide before relying on it.

Dietary Insight Cam depends on the quality of the image or label you scan and on third-party data sources, and may not recognise every product or ingredient. Routine-Buddie content is created by carers, support workers, or users, and we are not responsible for the accuracy or appropriateness of that content.

6. Subscriptions and payments

Some features of Dietary Insight Cam may be offered as paid subscriptions or one-time purchases, such as premium scans, harmful-substance analysis, or healthier product swaps. Where a payment applies, the price, billing period, and renewal terms will be shown before you confirm a purchase.

  • Subscriptions generally renew automatically until cancelled, and you can cancel at any time through your app store account settings or the relevant payment platform.
  • Refunds are handled under the terms of the app store or payment platform used for the purchase, except where required by law.
  • We may change pricing for future periods and will give reasonable notice where practical before a renewal at a new price.

Routine-Buddie is offered free for carers and support workers. We may introduce optional paid features in the future, and any such features will be clearly described before purchase.

7. User content

“User content” means anything you create, upload, enter, or generate through the apps — for example, food scans and dietary preferences in Dietary Insight Cam, or routines, schedules, and communication-board content in Routine-Buddie.

  • You retain ownership of your user content. You grant us a limited licence to use, store, and process it as needed to provide and improve the relevant app.
  • You are responsible for your user content and for having the right to enter it, including any personal or health information about yourself or others.
  • We may remove or restrict content that breaches these Terms, the law, or the rights of others, or that we believe is harmful or inappropriate.

Please do not enter sensitive information about another person without the appropriate consent and authority, particularly in a care or support setting.

8. Health and nutrition disclaimer (Dietary Insight Cam)

Dietary Insight Cam is intended to help you understand food information and make more informed everyday choices. It is not a medical device and does not diagnose, treat, cure, or prevent any medical condition, allergy, or dietary disorder.

Nutritional information, allergen alerts, and dietary insights are generated from scans and third-party data and may be incomplete or inaccurate. Always read the physical product label and rely on the manufacturer’s information for allergens and ingredients. If you have a medical condition, allergy, or specific dietary need, consult a qualified healthcare professional before making decisions based on the app. Never rely solely on Dietary Insight Cam when an allergen exposure could pose a serious health risk.

9. Carer and support-worker responsibilities (Routine-Buddie)

Routine-Buddie is a tool to support carers, support workers, families, and the people they support. It does not replace professional judgement, care plans, or the instructions of a qualified provider.

  • The carer, support worker, or responsible adult is responsible for ensuring that routines, schedules, and communication boards are appropriate, accurate, and suitable for the person being supported.
  • You are responsible for obtaining any necessary consent before entering or storing information about another person, and for handling that information in line with applicable law and your organisation’s policies.
  • Routine-Buddie is a support aid only. It does not guarantee any particular care outcome and should be used alongside, not in place of, appropriate supervision and professional support.

10. Intellectual property

The Services, including the website design, text, logos, app interfaces, software, and features, are owned by Simplerlivez or our licensors and are protected by intellectual property laws. You may use the Services for your personal or internal organisational use as intended, but you may not copy, modify, distribute, or resell our content or software without our written permission.

As set out above, you retain ownership of your user content. Feedback or suggestions you provide about the Services may be used by us without restriction or compensation, unless you tell us otherwise in writing at the time.

11. Third-party services and advertising

The Services may rely on or connect to third-party services, including app stores, hosting and cloud providers, data sources, analytics, and advertising. Our website uses Google AdSense to display advertising. Google and its partners may use cookies or similar technologies to personalise or measure ads under their own policies and your available choices.

We are not responsible for the content, practices, or availability of third-party services or advertisements, and any dealings with third parties are solely between you and them. Third-party links are provided for convenience and do not imply endorsement.

12. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, store, and protect information across the Simplerlivez website, Dietary Insight Cam, and Routine-Buddie. The Privacy Policy is incorporated into these Terms by reference and is available at simplerlivez.com/#privacy-policy.

13. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we do not warrant that the Services will be accurate, reliable, uninterrupted, or error-free, or that they will meet your specific needs. Any reliance on the Services is at your own risk.

In particular, dietary, allergen, and health information from Dietary Insight Cam, and routines or communication content from Routine-Buddie, are provided for general assistance only and are not a substitute for professional advice.

14. Limitation of liability

To the fullest extent permitted by law, Simplerlivez, its directors, employees, partners, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or health, arising out of or related to your use of (or inability to use) the Services — whether based on contract, tort, or any other legal theory — even if we have been advised of the possibility of such damages.

Where applicable law does not allow certain limitations, our liability will be limited to the maximum extent permitted by that law. You acknowledge that the Services are not intended for use in situations where failure could lead to serious injury or harm, and that you are responsible for seeking appropriate professional advice in such cases.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to our Services, legal requirements, or practices. When we do, we will post the revised Terms on this page and update the effective date. Your continued use of the Services after a change means you accept the updated Terms. Where a change is significant, we will take reasonable steps to notify you where practical.

16. Termination

You may stop using the Services at any time, and you may cancel any paid subscription through your app store or payment platform account.

We may suspend or terminate your access to the Services, or delete accounts and user content, where we believe you have breached these Terms, where required by law, or where we decide to stop offering a feature or Service. Provisions that by their nature should survive termination — including those on intellectual property, disclaimers, and limitation of liability — will remain in effect.

17. Governing law

These Terms are governed by the laws of the jurisdiction in which Simplerlivez operates, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the courts of that jurisdiction for any dispute arising out of or relating to these Terms or the Services, except where mandatory consumer protections in your country of residence give you the right to bring a claim in your local courts. If any part of these Terms is found to be unenforceable, the remaining parts will continue in full force.

18. Contact us

If you have questions or concerns about these Terms or your use of the Services, please contact us at hello@simplerlivez.com.